Accessibility Statement

Lulu’s Bait Shack is committed to providing an inclusive experience to all guests, including people with disabilities. This commitment applies to our restaurant and to our Website, digital menu, communications, and online services.

Our Accessibility Goal

We work to make the Website perceivable, operable, understandable, and robust for a broad range of users and assistive technologies. Our goal is to substantially conform the Website to the Web Content Accessibility Guidelines (“WCAG”) 2.2 Level AA, to the extent reasonably practicable.

Accessibility is an ongoing process. Technologies, content, standards, and user needs change, and no statement can guarantee that every page, feature, or third-party service will be free of every accessibility barrier at all times. We review, test, and improve the Website as part of our continuing accessibility program.

Accessible Menu

Our primary online food and beverage menu is presented as structured, text-based web content intended to work with screen readers, keyboard navigation, text resizing, and other assistive technologies. We do not rely on an image or inaccessible PDF as the only way to obtain menu information.

Menu items, ingredients, prices, and availability may change. If you have difficulty accessing the menu or need it in another format, contact us. We will provide menu information and reasonable assistance through an effective alternative method, such as by telephone or email, without requiring you to use the Website.

Measures We Take

Our accessibility efforts may include:

• using semantic headings, labels, landmarks, and meaningful link text;
• supporting keyboard navigation and visible focus;
• providing text alternatives for meaningful images;
• maintaining sufficient color contrast and scalable text;
• captioning or otherwise providing alternatives for meaningful prerecorded media where appropriate;
• testing forms, navigation, menus, and interactive controls;
• avoiding flashing content and unnecessary motion;
• reviewing content when pages or features are added or changed;
• using publicly available automated testing tools, including the accessibility assessment provided through Google PageSpeed Insights and Google Lighthouse, as a repeatable and independently viewable measure of Website accessibility;
• training or guiding personnel and vendors responsible for Website content; and
• periodically using automated and manual testing, including assistive-technology testing when appropriate.

Google PageSpeed Insights and Lighthouse provide useful, transparent, automated assessments that the public can review. We use their accessibility results as one benchmark for identifying and correcting certain technical barriers. Automated testing does not evaluate every accessibility requirement, user experience, or legal obligation, and a score from any automated tool does not by itself establish compliance with the Americans with Disabilities Act or WCAG. We therefore supplement automated results with manual review, keyboard testing, content review, and assistive-technology testing when appropriate.

The Website may include an optional accessibility interface or widget. That tool is provided as an additional convenience. It is not the sole means by which we address accessibility and is not a substitute for accessible design, testing, remediation, or personal assistance.

Third-Party Content

Some features may be provided or controlled by third parties, such as reservation, ordering, delivery, map, social media, video, or payment services. We do not control every aspect of those services. We encourage vendors to provide accessible experiences and will work to identify practical alternatives when a third-party service creates a barrier.

Feedback, Assistance, and Accommodation Requests

If you encounter an accessibility barrier, need information in another format, or need assistance using the Website or digital menu, please contact us:

Email: info@lulusbaitshack.com
Phone: (954) 463-7425
Address: 17 South Atlantic Boulevard #212, Fort Lauderdale, Florida 33316

When contacting us, please identify the page or feature involved, describe the problem, state the assistive technology and browser used, if relevant, and specify the format or assistance you need. You are not required to disclose a diagnosis or provide unnecessary medical information.

We aim to acknowledge accessibility reports within 7 business days and provide an initial response or an effective alternative promptly. Resolution time may depend on the nature and complexity of the issue, but we will make good-faith efforts to address verified barriers and keep the requester informed.

Lulu’s does not retaliate against anyone for raising a good-faith accessibility concern or requesting a reasonable accommodation.

Restaurant Accessibility and Service Animals

For questions about physical access, seating, service animals, communication assistance, or any other restaurant accommodation, call us before your visit or ask a manager upon arrival. Service animals are welcomed in accordance with applicable law.

Ongoing Review

This statement does not create contractual rights beyond those provided by applicable law. We may revise it as our Website, accessibility program, standards, or legal obligations change.